Privacy Policy

At rsclarkins, we collect various types of information to provide you with the best possible auto insurance services. When you create an account or request a quote, we gather personal details including your full name, email address, phone number, residential address, and date of birth. This foundational information helps us establish your identity and communicate effectively with you throughout your insurance journey.

We also collect detailed information about your vehicle and driving history to accurately assess risk and provide appropriate coverage options. This includes your vehicle make, model, year, vehicle identification number, current odometer reading, and any modifications or customizations. Your driving record, including license number, years of driving experience, accident history, traffic violations, and current insurance information, allows us to offer personalized rates that reflect your unique circumstances.

Additionally, we automatically collect technical information when you use our website and mobile applications. This includes your IP address, browser type and version, device information, operating system, pages visited, time spent on pages, referring URLs, and general location data. This technical data helps us improve our services, enhance security, and optimize your user experience across all platforms.

The information we collect serves multiple essential purposes in delivering exceptional insurance services. Primarily, we use your data to process insurance applications, generate accurate quotes, underwrite policies, and manage your coverage throughout its lifecycle. This includes calculating premiums based on your specific risk profile, processing policy renewals, and handling any modifications you request to your coverage.

Your contact information enables us to maintain ongoing communication regarding your policy. We send important notifications about policy updates, renewal reminders, payment confirmations, and relevant changes to your coverage. We also use this information to respond to your inquiries, provide customer support, and keep you informed about new products or services that might benefit you.

We analyze the data we collect to continuously improve our services and develop better insurance products. This includes evaluating claims patterns, assessing risk factors, identifying fraud, and ensuring compliance with insurance regulations. Your information also helps us personalize your experience by recommending coverage options that align with your needs and providing targeted information that may be relevant to your specific situation.

We understand the importance of protecting your personal information and maintain strict policies regarding when and how we share your data. We may share your information with trusted service providers who assist us in operating our business, including payment processors who handle your premium transactions, data analytics companies that help us improve our services, and IT service providers who maintain our technical infrastructure. These partners are contractually obligated to maintain the confidentiality and security of your information.

In certain situations, we may need to share your information with regulatory authorities and insurance industry organizations. This includes state insurance departments for licensing and regulatory compliance, the Department of Motor Vehicles for driver record verification, credit reporting agencies for risk assessment purposes, and fraud prevention databases that help protect both you and our company from fraudulent activities.

We may also disclose your information when legally required to do so, such as in response to court orders, subpoenas, or other legal processes. In the event of a business transaction such as a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. However, we will notify you of any such change in ownership or control of your personal information and ensure that the new entity maintains similar privacy protections.

Protecting your personal information is our highest priority, and we employ comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. We utilize industry-standard encryption protocols to protect data both in transit and at rest, ensuring that your sensitive information remains secure throughout all stages of transmission and storage.

Our technical security infrastructure includes secure servers protected by advanced firewalls, regular security audits and vulnerability assessments, multi-factor authentication for account access, and encrypted database systems. We maintain strict access controls that limit employee access to personal information based on job responsibilities, and all employees undergo regular security training to ensure they understand and follow our data protection protocols.

While we implement robust security measures, it is important to understand that no method of transmission over the internet or electronic storage is completely secure. We continuously monitor our systems for potential vulnerabilities and promptly address any security concerns. We encourage you to maintain the security of your own account by using strong passwords, keeping your login credentials confidential, and promptly notifying us of any suspected unauthorized access to your account.

You have significant rights regarding your personal information, and we are committed to facilitating the exercise of these rights. You have the right to access the personal information we hold about you and receive a copy of that data in a structured, commonly used format. This allows you to understand exactly what information we have collected and how we are using it.

You can request corrections to any inaccurate or incomplete personal information in our records. If your circumstances change or you notice errors in your profile, simply contact us and we will promptly update your information. You also have the right to request deletion of your personal information, subject to certain legal and regulatory requirements that may require us to retain specific data for compliance purposes.

Additionally, you can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings. You can also request restrictions on how we process your data or object to certain types of processing. To exercise any of these rights, please contact us using the information provided in the Contact Us section below, and we will respond to your request within the timeframes required by applicable law.

Our website and mobile applications use cookies and similar tracking technologies to enhance your experience and improve our services. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and understand how you interact with our platform. We use several types of cookies, including essential cookies that are necessary for the website to function properly, performance cookies that help us understand how visitors use our site, and functionality cookies that remember your choices and personalize your experience.

We also employ analytics tools that use cookies and other tracking technologies to collect information about website traffic and user behavior. This data helps us understand which features are most popular, identify areas for improvement, and optimize the overall user experience. These analytics services may collect information such as pages visited, time spent on each page, links clicked, and the path you take through our website.

You have control over cookie usage through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or notify you when new cookies are being placed. However, please note that disabling certain cookies may limit your ability to use some features of our website or may require you to re-enter information more frequently. You can also manage your preferences for advertising cookies through industry opt-out tools and adjust your device settings to limit ad tracking.

Our website and services may contain links to third-party websites, applications, or services that are not owned or controlled by rsclarkins. When you click on these links or use these integrated services, you will be directed to platforms with their own privacy policies and practices. We strongly encourage you to review the privacy policies of any third-party services you access through our platform, as we cannot control and are not responsible for the privacy practices of these external sites.

We work with carefully selected third-party service providers to deliver certain aspects of our services. These may include payment processors who securely handle your financial transactions, customer support platforms that help us respond to your inquiries efficiently, and cloud service providers that host our data and applications. While we require these partners to maintain appropriate security measures and use your information only for the specific purposes we authorize, they operate under their own privacy policies and terms of service.

Some third-party services may place their own cookies or tracking technologies on your device when you interact with their content on our platform. For example, social media plugins may allow the social network to track your visits to our site even if you do not click on the plugin. We recommend reviewing the privacy policies of these services to understand how they collect and use your information, and adjusting your privacy settings on these platforms according to your preferences.

Our services are designed for and directed to adults who are at least eighteen years of age. We do not knowingly collect, use, or disclose personal information from individuals under the age of eighteen without verified parental consent. If you are under eighteen, please do not provide any personal information through our website, mobile applications, or any other channels.

While we may provide insurance coverage for vehicles used by minors, any such policies must be applied for and managed by a parent or legal guardian who is eighteen or older. Parents or guardians are responsible for providing accurate information about teen drivers when adding them to existing policies, and they maintain control over all policy-related decisions and communications.

If we become aware that we have inadvertently collected personal information from a child under eighteen without appropriate parental consent, we will take immediate steps to delete that information from our systems. If you believe we might have information from or about a child under eighteen, please contact us immediately using the contact information provided below, and we will promptly investigate and take appropriate action.

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes to this policy, we will update the "Last Updated" date at the top of this page and, if the changes are significant, we will provide a more prominent notice such as sending you an email notification or displaying a notice on our website homepage.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information and to understand any changes to our privacy practices. Your continued use of our services after we post modifications to this policy constitutes your acknowledgment of the updated terms and your agreement to abide by and be bound by the modified policy.

If you disagree with any changes to our Privacy Policy, you may close your account by contacting our customer support team. However, please note that certain information may be retained in our archives even after account closure, as required by law or for legitimate business purposes such as resolving disputes, enforcing our agreements, and complying with regulatory requirements.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we encourage you to contact us. Our privacy team is available to assist you and address any issues related to your personal information. You can reach us by phone at +1 (470) 200-1811 during regular business hours, and our representatives will be happy to help you with your privacy-related inquiries.

You can also email us at [email protected] with any questions or concerns about how we collect, use, or protect your personal information. When contacting us via email, please include sufficient detail about your inquiry so we can respond appropriately and efficiently. We strive to respond to all privacy-related inquiries within a reasonable timeframe.

For written correspondence, you can mail us at our physical address: 1755 North Brown Road, Lawrenceville, GA 30043. Please mark your correspondence "Attention: Privacy Department" to ensure it reaches the appropriate team. We value your privacy and take all inquiries seriously, working diligently to address your concerns and maintain your trust in our services.